Convergys Thane hiring freshers/HSC for inbound customer service. Salary 26,000, good incentives.Other benefits.
Company – Convergys
Location – Thane
Profile – Voice, Inbound, Tech support
Shift – Night / Rotational
Week Off – Any 2 days.
Qualification – Graduates/HSC
Experience – Freshers or Experienced
Salary – Upto 26,000 per month
Incentives – Attractive incentives
Job Description: – Inbound technical Support.
Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Candidate Profile-
- Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
- Excellent verbal and written communication skills.
- Flexible with 24/7 Environment.
- Salary up to 26,000 take home & attractive Incentives amount.
- Two way A/C cabs. (Convergys was awarded for best in industry transport service).
- Medical insurance worth 1 lakhs.
- Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
- Education Assistance plan Annual entitlement of up to INR 24,000.
- Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
Key Skills / Qualifications
Graduates / H.S.C / Drop outs can apply
Excellent verbal and written communication skills.
Basic knowledge of computers and internet.
About the company
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
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