Quality Analyst vacany in Intelenet (Sparsh BPO) in Thane for day shift. Good salary. Graduates/ HSC can apply.
Company – Intelenet / Serco
Location – Thane
Profile – Quality Analyst
Shift – Day
Week Off – Fixed (Saturday and Sunday)
Qualification – Graduates/HSC
Experience – 2-3 years
Salary – 25,000 per month
Incentives – Nil
Roles and responsibilities:
Responsible for auditing 100% of closed sale calls/Not interested calls.
Would need to ensure deadlines are met with 100% accuracy
Audit sales calls to ensure Client and Intelenet standards are maintained.
Need to be part of calibration process
Would be required to constantly give feedback to the floor in terms of areas of opportunities on rejected cases.
Performing random Dip check Audits
Assisting in the development of a feedback mechanism, in order to improve service quality
Circulating daily / monthly reports to internal management.
HSC or graduate.
Average attendance 90% for past 3 months
The applicant should not be on any active CAP/DAP/EDP
Minimum of Successfully Achieved rating or above in the last appraisal
Should know English and Hindi languages and being multi-linguistic will be an advantage.
Basic Computer knowledge – Knowledge of MS Office (Word, Excel, Power Point)
Key Skills / Qualifications
H.S.C / Graduate
2-3 years experience
Good communication skills.
About the company
Intelenet Global Services Private Limited.
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