Requirement for a team leader with BPO experience in Sutherland BPO, Airoli, Navi Mumbai. Chat process. Need experience of 2-3 years as a team leader in international BPO.
Company – Sutherland
Location – Airoli, Navi Mumbai
Profile – Team Leader – Chat process.
Week Off – Any 2 days.
Qualification – Graduates
Experience – 2-3 years
Salary – Negotiable
We are currently hiring for Team Leader – Operations role (US Chat process)
Location: Airoli, Navi Mumbai
Effectively utilize resources to improve productivity
Ensure team SLA’s are met
Provide assistance to the associates on any process related queries
Collecting daily reports (AHT, Break time, QA and scores according to parameter)
To succeed in this position, you must:
Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Be customer-oriented in managing communications and issues
Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
Key Skills / Qualifications
Graduation is a must
Team handling experience
Good communication skills.
Able to multi task.
About the company
Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Australia, Malaysia, Philippines, India and China.
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